On page 68 of Ron Wolfson’s Book “The Spirituality of Welcoming: How to Transform your Congregation into a Sacred Community“, Ron writes about Captain Randy Kramer as being one of the greatest greeters he has ever known. Randy is a retired airline pilot for TWA who moved from the cockpit to the terminal once he reached mandatory retirement age. There he created a unique amibiance for people flying TWA by personally greeting them, allaying their fears and generally making sure everyone who passed by felt wanted and welcomed.
ABC Eyewitness News
July 7, 1995